Last updated: February 14, 2026
What We Accept
We accept returns or exchanges on apparel within 30 days of delivery—as long as the item is:
- Unworn and unwashed
- In original condition (no makeup stains, pet hair, or “just tried it on for a sec” smells)
- With all original tags and packaging intact
If the item looks used or has been worn, we can’t take it back. We also don’t accept returns on limited-run drops, final sale items, or digital downloads (if we ever offer those in the future).
What We Don’t Accept
- Items returned without tags
- Anything that’s been worn, washed, or altered
- Returns past the 30-day window
- Clearance or final sale items
- Items damaged due to customer misuse or accident
- Gift cards (if offered)
Basically: if you wouldn’t want to receive it as “brand new,” don’t try to return it.
Defective or Incorrect Orders
If your order shows up damaged, defective, or not what you ordered—email us within 7 days of delivery at
board@flexworkstudios.com with your order number and a photo of the issue. We’ll make it right.
How to Start a Return
- Email board@flexworkstudios.com
- Use subject line: “Return Request – [Your Order Number]”
- Let us know what item you’re returning and why
- If it qualifies, we’ll send you return instructions
- You’re responsible for shipping the item back to us
- Once we receive it and inspect it, we’ll issue a refund or send the exchange (your choice)
Note: We don’t currently offer free return shipping unless the item was sent in error or arrived damaged. We’re a small team, not Amazon Prime.
Refunds
- Once your return is approved and received, refunds are issued to your original payment method
- It can take 5–10 business days for the refund to show up, depending on your bank or card issuer
- Original shipping fees are non-refundable (unless we messed something up)
Exchanges
Need a different size? Same deal—email us, and if the item qualifies and is still in stock, we’ll help you swap it out. If it’s sold out, we can either refund you or offer store credit.
Still Have Questions?
No worries. Hit us up anytime at board@flexworkstudios.com. We’ll answer as fast as we can.
Thanks for supporting independent creators and rocking our gear—we don’t take it for granted.